@InProceedings{Skene04,
  author = {James Skene and D. Davide Lamanna and Wolfgang Emmerich},
  title  = {Precise Service Level Agreements},
  pages  = {179--188},
  booktitle = {Proc. 26th Int'l Conf. on Software Engineering (ICSE'04)},
  publisher = {IEEE Computer Society},
  month     = may,
  year      = 2004,
}